1. Receiving Time = Processing Time + Shipping Time
1.1.Processing: Usually 1-3 working days is NOT included in the "Shipping time"
Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.
1.2.All packages have online tracking information, we will email you 1-2days later after the order shipped out.
2. Shipping Costs , Methods & Time
2.1. Free Standard Shipping -- Any order in USA, On Order over $12.99 in other countries.
Free Express Shipping -- On Order over $120 in any country.
|Zone||COUNTRY||STANDARD DELIVERY||EXPRESS DELIVERY|
|COSTS*||DELIVERY TIMES||COSTS*||DELIVERY TIMES|
|USA||United States||FREE||7 - 12
3 - 5
|GBR/DEU||United Kingdom, Germany||US$3.99||5 - 8
|US$14.99|| 3 - 5
|AUS/CAN/NZL/MEX||Australia, Canada, New Zealand, Mexico*||US$3.99||about 8 -15 working days||US$14.99||about 3 - 5 working days|
|Europe||France, Ireland, Netherlands, Spain, Italy, Sweden, Norway, Switzerland, Austria, Poland, Belgium, Denmark, Finland, Greece, Portugal, Ukraine||US$3.99||about 15 working days||US$14.99||about 5 - 7 working days|
|Asia||Hongkong, Taiwan, Macau, Japan, Singapore, Korea, Malaysia,Thailand||US$3.99||about 5 working days||US$14.99||about 3 working days|
|Worldwide||Other Countries||US$3.99||about 10 - 20 working days||US$14.99||about 5 - 10 working days|
*Please note that these are estimated delivery times only.
3. APO/FPO/DPO Shipping
Please provide us a detailed and correct shipping address including phone number and post code, so that we can deliver your order successfully.
Currently, P.O. Boxes and military addresses (APO, FPO) will not be accepted.
Please note that Customers will be responsible for th shipping costs back to us if the package fail to deliver due to wrong/ insuficient shipping address or unable to reach the addressee or if you refuse the package.Your cooperation will be much appreciated.
4. Express shipping & Customs Duty etc.
You can choose Express shipping and If it is very urgent, please Contact us and let us know on which day you must receive your item, we will do our best.
Generally this‘s no extra taxes for your order, since every country have enough tax-exempt amount for normal personal shopping.
but there may be subject to customs duties once order over a certain amount ( about $200-300 +), even though, we will do our best and choose the properest shipping method, and Usually we will write lower value and mark “gift” or “sample” to help you to avoid the tax or less your tax.
But, this is a international business general guideline and may vary depending on the customs office of your country. so if you are asked for a taxes or duties, don't be disappoint or angry, try to contact to your customs office, and we will help you always.
If you need full value on the shipping bill or invoice, please let us know when place order.
5. Tracking for the parcel
We will send email notice when the package is shipped out and normally about 1-2 days later we will send you trachking number via email again.
If you did not receive them after one week, Please check your spam folder.
6. Contact US
You can also contact us directly for help: Contact us at Support@diplomaticxchange.com